​​1. Payments for keys and services.

 

Once a mobile service has been booked, we require a DEPOSIT made on the total invoice prior to travel via a secure square payment checkout link. For lockout services, we require FULL PREPAYMENT. This is done in order to reserve our limited appointment slots and to protect our company from no-shows or last minute cancellations. This fee is 100% refundable ONLY if cancelled prior to departure and PARTIALLY refunded if our technicians have already arrived. If Car-Tek, due to unforeseen circumstances, cannot fulfill the appointment, you will receive full reimbursement. The full payment of the work order invoice is due on arrival before work begins. All special key, fob, module, locks and hardware pre-orders require payment upfront.

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​​2. Identification.

 

We require identification for lockouts and lost key recovery situations. Government Issued Driver's Licenses and Vehicle Registration.​

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3. Attempt to program Fee of 45$ and 75$ Diagnostics Fee.

 

We reserve the right to retain a 45$ attempt to program fee when CUSTOMER supplied keys fail to register to host vehicles they are trying to be programmed to. A waiver must be signed also stating that since we did not supply the key, no warranty on the key itself can be provided. Separately, If we are unable to program a key to a vehicle due to a mechanical/electrical issue unrelated to the security system, we reserve the right to charge a 75$ Diagnostics Fee. This can Include a diagnostics report of the vehicle's trouble codes from our scan tool.

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4. Refunds Full/Partial. 

 

Car-Tek Locksmith Ltd provides full refunds on labor services, hardware or service calls unfulfilled when justified. Only PARTIAL Refunds are processed for Service Call fees if our Technicians have arrived or are En-route to a job site and we receive a cancellation request.

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5. Warranties.

 

We offer a 1 Year warranty on Car-Tek Supplied Vehicle Keys. (Does not apply to water or physical damage). We offer 5 Year Warranty on the N.C.N.S Anti-Theft System with extensions available. As mentioned above, we do not offer warranty on CUSTOMER supplied keys. 

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6. Privacy

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We take customer privacy seriously at Car-Tek Locksmith. No sensitive information other than contact names, phone numbers and prior receipts are kept on a secure server for call-back purposes. All information related to security is never stored or shared and is shredded / deleted once work is completed.​​​

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7. Third Party Keys

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WE DO NOT accept third party keys (bring your own key), bought on Amazon, Ebay or anywhere else as a RULE. The only EXCEPTION we make is if we do not have a particular key in stock at the time of need. We will program it as a courtesy.

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8. Scammers and Dishonest Clientele

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We take security seriously and have a strict policy on scam artists and dishonest clients who forgo or suppress information in an attempt to use our services to defraud us or damage our reputation maliciously. All legal avenues are open to us in cases where this has been detected or discovered by our staff. We pride ourself on being upfront and honest and we expect the same from our customers and competitors.

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